Your Questions, Answered.

    • Yes. Every pair is carefully inspected before being listed and shipped. We only sell authentic sneakers sourced from trusted retailers, collectors, and verified suppliers.

    • Most pairs are brand new/unworn unless stated otherwise in the product description.

  • Yes, unless otherwise noted on the product page.

  • You can reach us anytime via our Instagram (@flooded.solez__) or email. We aim to respond quickly—usually within one business day.

  • Sneaker prices vary based on market demand, rarity, and size availability.

  • Some items may restock depending on availability, but limited releases are not guaranteed to return.

REFUND/RETURN FAQs

    • All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

  • If you receive the wrong item, contact us within 48 hours of delivery with photos and your order number.

    • Please contact us within 48 hours of delivery with photos of the item and packaging so we can review the issue.

PAYMENTS FAQs

    • We accept major credit/debit cards and secure online payment methods.

    • Yes, installment payment options may be available at checkout.

SHIPPING FAQs

    • Orders are typically processed within 1-3 business days. Shipping times may vary depending on your location.

    • Yes. Tracking information is sent via email once your order ships.

  • USPS, UPS, and FedEx depending on the order.

  • Once shipped, the carrier is responsible for delivery timing. However, we’ll assist in helping resolve shipping issues whenever possible.

BUSINESS/TRUST FAQs

    • Yes. We buy select new and lightly worn sneakers. Contact us with photos and sizes.

    • Inventory moves quickly, so reserved items are limited and not guaranteed.

GENERAL FAQs